GoDaddy Data Observatory Finds 57% of Small Business in APAC Use a Website, Online Store or e-Commerce Platform as their Main Sales Channel to Grow their Business

Within the APAC region, Filipino small businesses reported this at 51%.

GoDaddy Inc. (NYSE: GDDY), the company that helps entrepreneurs thrive, released the survey findings from its GoDaddy 2023 Data Observatory today. The GoDaddy survey studies the current state of small businesses internationally, with the Philippines included in the results for the APAC region. The first set of results is focused on how entrepreneurs and small business owners run their business.  

Both globally and in the APAC region, 46% of small businesses surveyed reported launching in the last 1-5 years, (within APAC, this is 51% for Philippine respondents). Once a new business is created in APAC, some of the first steps an entrepreneur typically takes to publicize it involves establishing an online presence, with 45% of respondents opening social media profiles (49% in the Philippines) and 30% advertising online (30% in the Philippines). 


GoDaddy’s Data Observatory finds the importance of having an online presence is embraced by entrepreneurs. Globally 64% of small business owners surveyed said they make up to half of their annual revenue from online sales channels, this being 62% in the APAC regions (within APAC, this is 62% for the Philippines). Both APAC region and global had 37% of respondents reported making 51-100% of their revenue from online sales channels (within the APAC region, 38% for the Philippines). Globally, 61% reported using a website or online store or a combination as their sales channel, this is 57% for the APAC region (within the APAC region, 51% for the Philippines).

The research survey found a strong online presence with tools that complement each other is highly important for businesses to thrive online. The APAC region and Philippines are both at 67%, well ahead of the global average (58%), when it comes to using social media as a complementary sales channel.  

Additionally, when it comes keeping their momentum going, 66% of global businesses surveyed said it is very important for them to raise awareness, calling out advertising on social media, having a business website, and conducting online non-paid marketing strategies as their top three choices. Top three choices for the APAC region were conducting online advertising on social media, having a physical store, and having their own online store.   

“As more consumers shift to the online marketplace, it’s also important that small business continuously adapt. Going digital is no longer an option but a necessity. Having a strong online presence, coupled with tools that make it easier is crucial for Filipino entrepreneurs to thrive,” said Selina Bieber, Commercial Strategy Senior Director, International Markets at GoDaddy. “As a trusted partner, GoDaddy offers an integrated suite of online tools to help create your online presence along with expert support,” Bieber added.

The GoDaddy Data Observatory was conducted by Advanis in March 2023 in Brazil, Colombia, Germany, India, Mexico, Philippines, Singapore, Spain, Thailand, and the United States. The sample criteria were small business owners, and companies were defined based on the number of employees, ranging from one to 50 people. For this study, a total of 4,682 entrepreneurs and small business owners were surveyed, including 488 in APAC (Philippines, Singapore, and Thailand combined). 07/16/2023 (TECHkyrocky)

About GoDaddy

GoDaddy helps millions of entrepreneurs globally start, grow, and scale their businesses. People come to GoDaddy to name their idea, build a professional website, attract customers, sell their products and services, and accept payments online and in-person. GoDaddy's easy-to-use tools help microbusiness owners manage everything in one place and its expert guides are available to provide assistance. To learn more about the company, visit 


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